RIGHT OF WITHDRAWAL, EXCHANGE AND RETURN OF GOODS
The consumer has the right to withdraw from the contract concluded at a distance within 14 days from the moment the goods arrive in the country of the consumer, i.e. a third party designated by the consumer, who is not the carrier, without giving reasons and additional costs (hereinafter: withdrawal from contract). If the customer notices that the product itself is damaged, it is necessary to report it to the email firstname.lastname@example.org or to the phone number (+381) 113230695 within 24 hours from the moment of receiving the package.
In the event that the buyer does not report within the specified period, the seller is not responsible for the delivered goods. The customer reserves the right to complain in accordance with consumer rights and all applicable legal regulations.
The consumer exercises the right to withdraw from the contract by making a statement on a special form for withdrawing from a contract concluded at a distance, which he receives in the package with the delivered items, i.e. outside the business premises or in another unambiguous way (hereinafter: withdrawal form).
The declaration of withdrawal from the contract in the case of a contract concluded at a distance is considered timely if it is sent to the Seller by mail, to the address of the company’s headquarters, within the period referred to in paragraph 1. of this article.
The declaration of withdrawal from the contract takes legal effect from the day it is sent to the Seller.
The consumer bears the burden of proving that he acted in accordance with the provisions of this article, in order to exercise the right to withdraw from the contract.
After a period of 14 days from the moment when the goods arrive in the country of the Consumer, i.e. a third party designated by the Consumer, who is not the carrier, the Consumer’s right to withdraw from the contract ends.
The consumer bears exclusively the direct costs of returning the goods, except in the case when the reason for the return is the Seller’s fault. The consumer is solely responsible for the reduced value of the goods, which occurs as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary, in order to establish the nature, characteristics and functionality of the goods.
In the case of using the right to withdraw from the contract, the Seller is obliged to return the payments received from the Consumer without delay, and no later than within 14 days from the day when he received the contract withdrawal form. The Seller makes the refund using the same means of payment that the Consumer used in the original transaction. The Seller may delay the refund until it receives the goods to be returned or until the Consumer provides proof of sending the goods to the Seller.
In the case of returning items, which are the subject of the Distance Selling Agreement and consequently refunding funds to the Consumer, who paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Kodžić Fashion doo is obliged to make the refund via VISA , EC/MC and Maestro payment method, which means that the bank, at the request of the Seller, will refund the funds to the card user’s account or return the paid funds to the customer’s current account.
What is not considered a withdrawal from the contract in the sense of Art. 28 of the Law on Consumer Protection:
If the Consumer, after having ordered a specific item through the Kodžić online store and the purchase order has been confirmed by the Kodžić online store, does not pick up the shipment, after two delivery attempts by the courier service with which Kodžić Fashion doo Belgrade has concluded an Agreement on the provision of express services in internal traffic , it is considered that the Consumer has not abandoned the contract in the sense of Art. 28 of the Law on Consumer Protection.
In accordance with the Law on Obligations, if the buyer does not take over the ordered items, the sales contract is terminated due to the violation of the contractual obligation to take over the items and pay the purchase price by the buyer, and the seller has the right to compensation for the damage he suffers as a result, according to the general rules on compensation for damages. The obligation to compensate for damage is considered due from the moment the damage occurred. Therefore, in case of non-acceptance of the shipment, the Consumer is obliged to compensate the Seller for the resulting damage, in the amount of transportation costs
The consumer has no right to withdraw from the contract in case of delivery of packaged goods that cannot be returned for health or hygiene reasons and that have been unpacked after delivery. The consumer does not have the right to withdraw from the contract if it is about underwear, swimwear, socks.
In order to return the ordered item or exchange the item, Consumers should contact the Seller by phone (+381) 113230695 or by sending an email with their personal data (name, surname and contact phone number) to the email address email@example.com
EXCHANGE / RETURN OF GOODS
By express mail – along with the item, you must also send the accompanying documentation to the address of the retail outlet of your choice, where you will indicate the item code with which you are replacing the originally ordered item. After a few days, the new item will arrive at your home address.
In person – you can take the item of the order to the retail outlet of your choice and hand in the completed cancellation form. It is not possible to return the money in cash, but it will be paid to your current account within 14 days from the day of handing over the item to the retailer.
By fast mail – you can send the subject of the order with a completed form for withdrawal from the contract to the address of the Kodžić retail store of your choice. The money will be paid into your current account within 14 days from the day of receipt of the item at the address of the retail facility.