There should be no problems in regularly wearing leather jackets, which we manufacture. In the event that a problem does arise, we will solve it as soon as possible to mutual satisfaction.
Today’s business is unavoidably connected with the processing of personal data that is necessary in order for a transaction to be carried out.
As a company that has a reputation in this industry and that puts the relationship with consumers in the first place, we care very much about the protection of personal data of our customers and site users.
Kodžić Fashion doo Belgrade undertakes to protect the privacy of customers and website users and guarantees that the data left by the customer or website user will be used, stored and processed in accordance with the purpose and legal basis for which they were collected.
Kodžić Fashion doo Belgrade will take appropriate technical and organizational measures in order to ensure that the processing of personal data is carried out in accordance with positive legal regulations and to prevent the loss, misuse or alteration of customer personal data.
Dear users, please read the following conditions carefully before using our services. Each visit to our site, as well as a purchase, means that you have read these terms and that you agree with them in their entirety. If they are unacceptable to you, please do not use this website.
INFORMATION ABOUT THE HANDLER
The responsibility for the processing of personal data in the capacity of the operator lies with:
Name: Kodžić Fashion doo;
Headquarters: Kneza Miloša 9, 11000 Belgrade;
Identity number: 21030104;
Tax identification number: 108590484;
Phone: +381 11 3821581;
Phone: +381 63 233131;
Personal data protection officer: Filip Kodžić;
PERSONAL DATA PROCESSED
Kodžić Fashion doo processes the following data:
Name and surname;
Date of Birth.
LEGAL BASIS AND PURPOSE OF PROCESSING
According to the current Law on the Protection of Personal Data, personal data is any data related to a natural person whose identity is determined or determinable, directly or indirectly, especially on the basis of an identity marker, such as: name and identification number, location data, an identifier in communication networks or one or more features of his physical, physiological, genetic, mental, economic, cultural and social identity; while the person to whom the data refer is the natural person whose personal data is processed.
The legal basis for processing personal data can be:
Consent, given by visitors to the Kodžić website, by which they allow the collection for a clearly indicated purpose. Consent can be withdrawn at any time by sending an email with the appropriate content to email@example.com or by sending a letter to the address previously indicated;
Conclusion and/or execution of contracts;
Compliance with the operator’s legal obligations;
Protection of the vital interests of the data subject or other natural person;
Carrying out work in the public interest or executing the operator’s legally prescribed powers;
Legitimate interest of the controller – for marketing and analytical purposes. Our legitimate interest is based on your wishes, in order to better adapt our offer and ultimately offer products and services that better suit your needs and wishes.
The legal basis is determined in accordance with Art. 12 of the valid Personal Data Protection Act.
Purpose of processing:
Responding to the user’s inquiry or request and providing the best possible service;
Order processing (e.g. informing the customer about the status of the order, delivery time, responding to any requests related to the order, etc.)
Allowing customers to submit complaints and returns in the online store;
Allowing customers to exchange goods;
Providing customers with different payment methods;
Providing customers with refunds;
To enable consumers to display the content on the website in the most effective way;
Filtering content that is tailored to your interests, i.e. in order to offer you our products that have been determined to be preferred by users of the same gender and age, in order to facilitate the search;
Notification of changes to terms, conditions and rules and/or other administrative data;
Feed any wish list that users of the Website may create;
Enabling users to participate in sweepstakes and similar promotions;
Adapting user content to our websites, in order to provide a personalized offer;
Detecting and/or preventing abuse or fraud.
We may also process your data for marketing purposes based on your specific consent, with the purpose of:
Reports on special benefits, which are often time-limited;
Reports on seasonal discounts, promotional sales and other sales benefits;
Reports on special actions reserved for our members;
Notifications about new collections;
Providing useful information related to the Kodžić online store and other retail establishments;
Contacts related to advertising and market research (sending questionnaires, surveys, etc.);
Marketing analyses, in order to improve the sales offer.
REGISTRATION AND PROFILE OPENING
You can use the Kodžić online store as a “Registered User” or “Guest”.
To register and open a user profile, we need the following personal data: First and last name, email address, phone number, address and place of residence, gender, date of birth and IP address.
Your Kodžić profile is only available after registration on the website with correct registration data, i.e. email address and password – that’s why we ask you to save this data and use secure (complex) passwords. We recommend that you use a combination of uppercase, lowercase letters and numbers when choosing a combination of characters for your password, and be sure to use a password of at least seven characters. We also recommend that you change your password at least once a year. Kodžić Fashion doo Belgrade does not have access to the password, so the user is solely responsible for protecting his password.
Each user is responsible for the accuracy and truthfulness of all information provided by him.
The user guarantees that he will manage his profile personally, that is, through a person he authorizes.
Kodžić Fashion d.o.o. Belgrade stores data until the profile is revoked or unregistered in accordance with the legislation of the Republic of Serbia. The user can unsubscribe at any time, by sending a written notification with the appropriate content in electronic form to the e-mail address firstname.lastname@example.org (the e-mail must be sent from the e-mail address from which the user registered as a registered user) or by sending a letter to the address of the operator’s headquarters. After you deactivate your registration (deactivate your profile on the website, unsubscribe from the newsletter, etc.), the Kodžić online store will store your data within 6 months from the day of deregistration, in order to resolve any complaints from the previous period.
The above data (except the password) and order history on your profile are available to employees of Kodžić Fashion doo Belgrade and processors with whom the controller has a regulated relationship, when it is necessary to fulfill the purpose of the processing. If you are interested in who can have access to your personal data, please read the section “Processors and recipients of personal data.”
ORDERING PRODUCTS IN THE ONLINE STORE BY A “GUEST”
Purchases in our online store can also be made by unregistered users – “guests”.
In order to successfully process the order from the “guest”, we need the following personal data: Name and surname, address and place of residence, delivery address, email address and contact phone number. If you do not provide the requested information, Kodžić will probably not be able to process your order and deliver the ordered goods to you. Each user answers for the accuracy of the data he entered.
In accordance with the principle of data minimization, we only ask you for basic data, which are necessary for us to carry out online sales, that is, data that will enable us to inform you, in accordance with the propositions of Kodžić Fashion doo Belgrade and good business practices, about everything that can contribute to improve our service, on the one hand, and to increase your satisfaction with our service, on the other hand.
DELIVERY OF PRODUCTS ORDERED IN THE ONLINE STORE
Personal data of the contact person for delivery, i.e. name and surname, delivery address, e-mail address and phone number, obtained from the order confirmation, we share with our logistics partners (D Express and Bex express), in order to prepare the products from your order and deliver them to the address according to your request. Business partners are authorized to use this data and contact you exclusively for the purpose of delivering individual shipments.
PAYMENT IN THE ONLINE STORE
Data from credit and debit cards, which you enter when paying in the Kodžić online store, are not received or processed in our systems. Processing takes place in the systems and technical and legal responsibility of our partners for online payment (Banka Intesa Srbija, Cybersource and Paypal), and we receive data on the status of the transaction.
Kodžić Fahion doo never comes into contact with complete information about your payment card.
The form for entering payment data is secured with an SSL transport code of the highest reliability.
The security of data during purchases is guaranteed by our partners for online payment, so the complete payment process is carried out on the pages of the company Cybersource, i.e. PayPal. Payment card information is not available to our system for a single moment.
Refunds are made exclusively through the Cybersource panel, which means that Cybersource will send a request to Raiffesen Bank to issue a refund to the cardholder’s account at the seller’s request.
If the order was paid for using the Paypay payment system, and the buyer wishes to cancel the purchase within the legal period, the refund in the amount of the item in question will be made to the buyer’s account from which the payment was made, in this case to the account in the Paypal payment system .
NEWSLETTER AND USE OF DATA FOR MARKETING
Through the newsletter, Kodžić Fashion doo Belgrade informs users who send their consent about: news on offer in our online store and retail stores, current marketing activities, loyalty program and other loyalty programs, prize games, special events organized by Kodžić Fashion doo Belgrade, as well as all other current events related to Kodžić Fashion doo Belgrade.
In order to register for receiving the newsletter, it is enough to send the e-mail address to which you want to receive the newsletter. You can unsubscribe from the newsletter at any time in accordance with the instructions you will receive by e-mail after registration, as well as in every newsletter.
By signing up for the newsletter, you declare that you agree to evaluate your activity on our website, in order to adjust the Kodžić online store. Your requests and interests, that is, to receive a personalized compilation of news, offers and other information. Your data is stored and used for market research and promotional purposes. If necessary, we will contact you exclusively via the email address that you provided as personal information. We will also use your data to analyze and improve the efficiency of the Kodžić online store.
We use the Klaviyo platform to manage applications and send newsletters. You can also sign up to receive news and benefits via SMS or Viber messages, in which case you are required to provide only your phone number.
If, when signing up for the newsletter, you choose the option that you want to receive messages that are more tailored to your interests, and for this purpose you give us information about your gender and age, Kodžić will process said data in order to filter content that is tailored to your interests, that is, how we would offer you products that have been determined to be preferred by users of the same gender and age, all with the aim of facilitating the search of our offer. Kodžić Fashion d.o.o. Belgrade will process the specified data for the mentioned offers only if you have given your consent.
After you deactivate your registration (deactivate your profile on the website, unsubscribe from the newsletter, etc.), the Kodžić online store will store your personal data within 6 months from the day of deregistration, in order to resolve any complaints from the previous period.
DATA COLLECTED THROUGH YOUR INTERACTION WITH KODZIĆ
Various technologies can be used on the Kodžić online store in order to improve it, make it simpler, more user-friendly, more efficient and secure. Such technologies may result in the automatic collection of personal data by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.
All the data we collect through online sales, including data about the products our customers search and buy, i.e. the pages they visit, will be carefully analyzed and processed, and the same will be used to improve our offer as well as the visual appearance of our website, all in order to enable a simpler, safer, faster and more comfortable purchase.
1.1. CLICK-STREAM DATA
When you visit our website, data is sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. Data is automatically collected and stored by us or processors, with whom we have a regulated relationship.
We may collect information about your computer for system administration purposes and to report aggregate information for internal marketing analysis purposes. This is data about our users’ browsing practices and patterns and may include the following:
IP address of the visitor
Date and time of visit
Referral URL (the website the visitor was sent from)
Pages visited and user “journey” on our website
Information about the browser used (type, version, operating system, etc.).
A cookie is a text file that a web server places on your hard drive. Cookies cannot be used to launch programs or deliver malicious software to your computer.
1.3. RE-TARGETING TECHNOLOGIES
The Kodžić online store uses re-targeting technologies. This allows us to directly and personally advertise to visitors who have already shown interest in our products.
REAL PERSONS TO WHOM THE DATA REFER TO
If you leave personal data on the Kodžić online store, you do so entirely on a voluntary basis. However, if you choose not to provide the requested information, various customer benefits may not be available to you. In certain cases, only those who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website.
Depending on the circumstances of the specific case, Kodžić Fashion doo Belgrade offers a lot of options, with the aim of helping our users maintain control over their personal data, that is, in exercising their rights.
You can exercise all rights by sending inquiries or requests to email@example.com or to the address Kneza Miloša 9, 11000 Belgrade. We will process inquiries or requests without delay and in accordance with legal obligations, and we will inform you about the measures we have taken.
As a data subject, you have the following rights:
1.1. RIGHT TO INFORMATION
You can request all information regarding the processing of your personal data at the address indicated above or by e-mail. In order to protect the person to whom the data refer, it is necessary to identify yourself as the submitter of the inquiry or request in an appropriate manner.
1.2. RIGHT OF ACCESS
You have the right to receive confirmation of the processing of your personal data. Based on this right, you can receive information about which of your data is being processed, the purpose of processing as well as the legal basis for processing, information about the handler and processors of personal data, the period of storage of personal data, etc.
1.3. RIGHT TO CORRECTION AND SUPPLEMENT
You have the right to request the correction of inaccurate personal data and the right to add personal data.
1.4. RIGHT TO DELETE
In certain cases, you have the right to request the deletion of your personal data (e.g. if the data is no longer necessary to achieve the purpose for which it was processed, you revoked the consent on the basis of which the processing was carried out, etc.). If for any reason we cannot comply with your request, we will inform you about it.
1.5. RIGHT TO LIMITATION OF PROCESSING
In special circumstances, you have the right to restrict the processing of your personal data. You can also exercise your rights related to the restriction of processing through the Commissioner for Information of Public Importance and Protection of Personal Data.
1.6. THE RIGHT TO DATA PORTABILITY
You have the right to receive your personal data in a structured, common and machine-readable format, and you have the right to transfer it to another subject. You can exercise this right only if the processing is based on consent or on the basis of a contract and when it is performed automatically.
1.7. RIGHT TO OBJECT
You have the right to complain about certain types of data processing and collection, when the processing is based on the legitimate interests of Kodžić Fashion doo, e.g. for marketing purposes.
1.8. RIGHT TO WITHDRAW CONSENT
You have the right to withdraw your consent to the processing of personal data at any time. The withdrawal of consent will not affect the legality of the processing for the period before the withdrawal of consent.
1.9. RIGHT TO COMPLAINT TO THE SUPERVISORY AUTHORITY
If you believe that the processing of your personal data violates the provisions of the current Personal Data Protection Act, you have the right to file a complaint with the Commissioner for Information of Public Importance and Protection of Personal Data, ul. Bulevar Kralja Aleksandra no. 15, Belgrade.
HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE NEEDS OF EXPRESSING COMPLAINTS, RESOLVING COMPLAINTS
In order to send a complaint or objection, if you want to resolve any misunderstanding, ambiguity or doubt regarding your personal data processed by Kodžić Fashion doo, please do so using our following contacts:
Kodžić Fashion doo;
Ul. Kneza Milosa 9;
Republic of Serbia;
In order to protect you as the holder of personal data, you need to properly identify yourself as the applicant, which will represent a guarantee for Kodžić Fashion doo Belgrade that it gives personal data to its owner.
Kodžić Fashion doo Belgrade uses processors to collect and process personal data. All data processors and recipients engaged by Kodžić Fashion doo Belgrade only process your personal data in accordance with Kodžić’s instructions and are legally and contractually obliged to adhere to strict security procedures when handling personal data.
Kodžić Fashion d.o.o. Belgrade, as a handler, can designate as a processor only that person who fully guarantees the application of appropriate technical, organizational and personnel measures, in a way that ensures that the processing is carried out in accordance with the provisions of the current Personal Data Protection Act and that ensures the protection of the rights of the persons to whom the data refer. Accordingly, it has designated the following personal data processors for the processing of personal data:
. – Processor who creates and maintains the Kodžić online store for the Operator, as well as the panel on which orders are processed, and processes the following personal data of the Consumer: first and last name, phone number, email address, residential address, IP address, loyalty card number;
PERSONAL DATA PROCESSORS
Kodžić Fashion doo Belgrade shares consumer personal data with the following business partners – personal data processors, for the purpose of fulfilling the function of the Kodžić online store and providing consumers with a quality experience at the Kodžić online store:
D-express and Bex express – courier services, which provide the service of delivery of ordered items to Consumers, and in order to execute the order, they receive the following data: name and surname, address and telephone number;
Tawk – a company that provides chat services on the Kodžić online store, through which the Kodžić online store can quickly and
adequately provide the requested information, and to that end the said company receives data about the IP address and the country the Consumer comes from;
Cybersource – provides online payment services, when executing an order on the Kodžić online store, and processes data on the Consumer’s bank account, in order to execute the payment. Please note that Kodžić Fashion doo Belgrade does not have, nor in any case receives, information about the Consumer’s current account;
Banka Intesa ad Beograd – provides online payment services, when executing an order on the Kodžić online store, and processes data on the Consumer’s bank account, in order to execute the payment. Please note that Kodžić Fashion doo Belgrade does not have, nor in any case receives, information about the Consumer’s current account;
OTP Bank Srbija ad Beograd – provides refund services in the event that the Consumer uses his legal right to withdraw from the contract on the sale of goods at a distance, and for this purpose processes the following personal data of the Consumer: first and last name, residential address and current account number.
When processing personal data, Kodžić Fashion doo Belgrade may share your personal data with its business partners or related parties, in the territory of the Republic of Serbia or abroad.
The website www.kodzic.rs uses technical and organizational measures to protect against unauthorized access, modification or sharing of personal data, as well as against loss or deletion, but cannot guarantee for other Internet companies.
PERIOD IN WHICH YOUR PERSONAL DATA IS KEPT
The data you provide is stored as long as necessary to fulfill the specific purpose for which you provided the data to us or to comply with legal provisions.
All data collected by registering a user profile are stored until the moment of its deactivation. After you deactivate your registration (deactivate your profile on the website, unsubscribe from the newsletter, etc.), Kodžić Fashion doo will store your personal data for the next six months after deregistration in order to resolve any complaints from the previous period.
All collected data related to the purchase and sale of goods in the Kodžić online store are processed until the purpose of the processing is achieved, i.e. until the moment of successful purchase, including the time to resolve any objections, complaints, refunds or requests related to the purchase of the product.
Data collected in connection with the submission of an inquiry or request is stored for the time necessary to comply with your request or inquiry.
If you have given us your express consent to use personal data for promotional purposes, we will use your data for such purpose, until you withdraw your consent. You can revoke the consent you have given at any time so that the revocation takes effect in the future.
All data collected through interaction (such as purchase analysis, IP address, device analysis, re-targeting marketing, etc.) when visiting the Kodžić website will be deleted within 24 months from the date of their collection.
If it is required by positive legal regulations, Kodžić can store the said data for longer, in accordance with the prescribed period of data storage.
At the end of the retention period, we delete personal data permanently or make it anonymous, so that it can no longer be linked to a specific individual.
Minors under the age of 15 may not use the Kodžić website. Kodžić Fashion doo Belgrade does not collect or retain personal data from persons under the age of 15, and no part of this website is designed to attract anyone under the age of 15. If the parents, relative or legal representative of such a person discovers that he has sent personal data without his consent, please contact us at our address or via email at firstname.lastname@example.org.